Nairobi, Kenya
Fulltime Position: Junior  - Mid-Level Hire
Pay range: 50k  -  90k gross

 

Job Description

Our Client is  E-Health Software Company. The team is made up of medical doctors, project managers, and software engineers, who have a common aspiration of transforming the region’s health care sector and striving for; efficiency, higher value, better quality, and outcomes for patients and other consumers of health. 

 

Responsibilities

● Community Engagement: Act as a friendly and knowledgeable point of contact for developers, responding to their questions, concerns, and feedback through various communication channels, including forums, social media, and email. 

● Technical Support: Provide technical assistance to developers by understanding their issues and collaborating with internal teams to resolve problems. Offer guidance, code samples, and solutions to help developers make the most of our APIs and tools.

 ● Content Creation: Produce and curate developer-focused content, such as blog posts, tutorials, documentation, and video guides, to help developers learn and succeed with our products and services. 

● Advocacy and Feedback: Represent the voice of the developer community within the company, advocating for their needs, and providing valuable feedback to improve our offerings. 

● Events and Outreach: Organize and participate in developer events, webinars, hackathons, and conferences to promote our products and services, and engage with developers in person or virtually. 

● Monitoring and Reporting: Keep a pulse on developer sentiment and trends, track key performance metrics, and create reports to inform decision-making within the company. 

● Software Development: Ongoing maintenance of the developer relations website and content management system

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The Ideal Candidate should have the following;

● Bachelor's degree in Computer Science, Information Technology, or a related field. 

● Strong passion for technology and a desire to work with and support developers. 

● Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences. 

● Knowledge of NextJs and experience with headless Content Management systems 

● Strong knowledge of REST and GraphQL APIs 

● Ability to work collaboratively with cross-functional teams. 

● Self-motivated, organized, and able to manage multiple tasks simultaneously. 

● Previous experience in customer support, technical writing, or community management is a plus but not required.

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Application process

● Shortlisted candidates will be sent a brief case study to be completed in a week.
● Successful candidates will then proceed to an interview with the leadership team.
● Communication will be sent out within 2-3 weeks after the interview.